What Time Does Walmart Customer Service Close & Open

Walmart Customer Service Hours Open And Closed 

If you need to visit the customer service desk at Walmart, you must know the Walmart customer service opening and closing hours beforehand.

Weekdays: 8 AM – 10 PM

Weekends: 8 a.m. – 10 p.m.

Holiday: 8 AM to 6 PM

However, the timings above may vary depending on the store closest to you, so it would be a good idea to check with your local store before you head to the store. Also note that the desk will stop taking questions two hours before closing, so if you need to speak to someone, it’s best to do so earlier in the day.

What to do if Walmart customer service is down?

If you need assistance at any time other than Walmart customer service hours, you can contact Walmart’s 24/7 customer support line through the number 1-800-WALMART (1-800-925-6278).

You can also speak to another member of staff at the Walmart store who may be able to assist you with your problem. 

how to use the walmart hotline

When you call the Walmart hotline, the first thing you have to do is select your preferred language. After this, you are given a list of options to choose from. 

The options list is as follows:- 

  • online shopping
  • in-store purchase
  • track an order
  • help return
  • general inquiry
  • for something else

If you select options 1, 2, or 3 from the given options, you will be asked to enter your order number or zip code. And if you choose option 4, you’ll be asked for your order number, zip code, and reason for your return. Once you provide this information, you will be connected to a Walmart customer service representative who can help you with your problem and inquiry. 

how to use walmart live chat

Walmart also offers a live chat service if you’d like to speak with a Walmart representative online. The live chat option is on the Walmart website under the ‘Customer Service’ tab. 

When you click on it, you will be taken to a page where you can select the issue you are concerned about from a list. You will then need to provide your contact information and order number (if applicable). Once you do that, you will be connected to a customer service representative who can help you with your issue or query. 

How to find your local Walmart stores?

It’s never been easier to locate your nearest Walmart store. You can find all the stores in your area, as well as their opening hours and contact details, by using the store locator on the Walmart website. You can also use Google Maps to find your local Walmart store. All you have to do is type ‘Walmart’ in the search bar, and your nearest store will be displayed. 

What holidays is Walmart customer service open?

Walmart Customer Service On most holidays, the customer service desk is open from 8 a.m. to 6 p.m. But they are closed on Thanksgiving and Christmas. If you need to contact them these days, you can contact them via phone or online. 

Walmart Customer Service Hours Open and Closed – Final Thoughts

This is a great resource if you need help with your shopping experience with Walmart. 

Being available during extended hours is also a big plus, it instills confidence in shoppers that they can always find help if they need it. So, if you ever need assistance, be it online ordering, in-store query, or anything else, don’t hesitate to contact Walmart customer care at.

Monday 8:00 AM – 10:00 PM

Tuesday 8:00 AM – 10:00 PM

Wednesday 8:00 AM – 10:00 PM

Thursday 8:00 AM – 10:00 PM

Friday 8:00 AM – 10:00 PM

Saturday 8:00 AM – 10:00 PM

Sunday 8:00 AM – 10:00 PM

Walmart customer service hours may vary by location

Normally Walmart customer service hours are from 8 am to 10 pm, Monday through Sunday. However, this standard schedule applies to Walmart customer service desk hours, where an employee will assist you. You can get help from a Walmart customer service representative for any of your issues during Walmart’s return hours from 8 AM to 10 PM. If you have a question about an item you purchased online, you don’t need to know the hours of the Walmart service desk, because, this retail powerhouse operates its Walmart Online customer service 24/7.

If you’re eager to speak with a Walmart representative, but don’t want to drive to your nearest store during Walmart service desk hours, call 1-800-WALMART between 8 a.m. and 6 p.m. And talk to the employee directly. Also, there is no use for you to contact their corporate offices for service-related issues as they will send you back to where you started at Walmart’s customer service desk. Remember that Walmart’s return hours are those hours (8 am to 10 pm), as you will not be able to return an item before it opens or closes at 8 am.

How to Find Walmart Customer Service Hours

walmart service desk hours locator

You can use the company’s store locator to find the Walmart customer service hours closest to you. Even though this store locator (found here) shows you general stores, remember that your storefront will have a service desk. To find Walmart service desk hours through this locator, visit the link provided or navigate through Walmart’s main site. Enter your address, city, state, or zip to see a complete list of Walmart customer service hours near you. 

What are Walmart service desk hours?

  • Find the Walmart website on your browser and head to the Store Finder section here.
  • Select the state, city, and zip code for the system to properly identify the store.
  • After doing so the system will send you a detailed list of hours of operation. Don’t worry about getting the number wrong. Walmart updates its information very regularly! 
  • Alternatively, you can do this by typing the store location into your search engine’s search bar, then adding “customer service hours” right after. 
  • An even lazier way is to find the store on Google Maps and get the times from there. 

Walmart Customer Service Hours For Returns

Typically, Walmart allows customers to make returns between 7 a.m. and 11 p.m. Monday through Friday and 8 a.m. to 10 p.m. Saturday through Sunday. Depending on your local Walmart location, the customer service desk’s hours of operation may also vary, so always double-check before visiting.

What is the best time to return to Walmart?

If you would like to return an item to Walmart and avoid the hassle of returning an item, you should try to avoid returning an item when the customer service desk is closed. This saves you the stress of potentially being asked to come back the next day. And if you want to avoid long queues, be sure to visit the item customer service desk during off-peak hours, when fewer customers are usually in the store. 

Walmart Refunds

Returns submitted to a Walmart.com store or by mail are refunded to your original method of payment. Outbound shipping fees are not always refundable upon return and may include regular and freight shipping, and shipping surcharges.

Return in-store items without a receipt

If you don’t have your receipt, show your valid, government-issued photo ID to the Walmart representative. If your ID information matches the ID stored in Walmart’s secure database, your return will be accepted.

After this happens you can choose one of the following:

  • Replace the item with another item.
  • Receive a cash refund if the returned item is less than $10.
  • Receive a Walmart shopping card or gift card if the returned item is equal to or greater than $10.
  • If available, send the item back to the manufacturer for repair. 

How to become a Walmart Customer Service Representative?

If you’re inspired to pursue a career in Walmart customer service, you’re in luck. Walmart is always looking for talented and motivated individuals to join their teams. The best way to apply for a Walmart customer service position is online through their website or you can check with your local store to see if they are hiring. 

To become a Walmart customer service representative, you must be at least 18 years old and have a high school diploma or equivalent. Although having a degree is not essential, it can give you an advantage when applying for a role. As long as you have excellent customer service skills, you can become a Walmart customer service representative.  

Walmart Customer Service

Walmart Phone Number

Walmart Customer ServiceWalmart Phone Number
Toll-Free Number(800) 925-6278
Call customer service(877) 968-6391
Walmart Product Care Plan(800) 966-6546
Discounts/ Rewards/ Cashback:(800) 571-1376 
Additional Fax NumbersGeneral Info: +1614-921-9866 


Corporate Office Address:

Walmart Corporate

702 SW 8th Street

Bentonville, Arkansas 72716-0160

United States

Walmart Customer Reviews 

* Every time I order from this store they…

Every time I order from this store they always manage to ship my items for less than what I pay for the service. Customer service is a joke and I do not recommend this service to anyone unless you want to be laughed at by customer service 

* I received a postcard from Walmart…

I received a postcard from Walmart asking me to review an electric power washer. I followed all the instructions and never received the gift card. Don’t review items from Walmart this is a scam that will not send gift cards. 

* 80 dollars done!!! for free!!!!!

Ordered an item worth $80. I never received it so I checked the app and it said it was delivered… IN TEXAS IM IS IN NEW YORK. OK for a refund but the original card I used was blocked for fraud so now I can’t get a refund and gave them $80 for nothing!!!!!!! 

*Adjustment Specs

I just got my new glasses from the VA, but they needed an adjustment, so I went to the Walmart Vision Center, and Rhonda Turner, the Walmart employee for the Vision Center, contacted me to see if she could help. , and in ten minutes I was back shopping, thank you so much Rhonda for your help. 

* The girls looked fully decked up on the stage

The girls looked fully decked up on the stage! Pink sparkly dresses were perfect for her performance. Completely satisfied with my purchase. Delivery took 2 days! Wow… even with my weekly shop at Walmart I am still impressed with the high quality the clothes were made of. Love this shop, makes my week whenever a trip is needed 

This could have been perfect except I was…

It could have been perfect except I was charged for 3 dozen eggs and didn’t get them. Tried calling the shopkeeper but no one answered. I either want a refund or my eggs. 

* They change the expiration date of some foods

because I currently work at walmart and I literally see everything that goes on and I’m probably going to get fired for saying this but I just wanted to let you guys know that Gatorade or juice or chips or Don’t buy fruit roll-ups because they are I suggest changing the expiration date and buying most of your stuff from Target or Food Lion. Walmart is a very poor place to get your stuff, but I get paid $19 an hour, so I can’t complain about that, but I suggest you take my advice. 

* We don’t shop at Walmart unless…

We don’t shop at Walmart unless we’re desperate. I went there a while back and there were no checkers open, only self-checking. My cart was full and was very upset to learn that I would have to use self-checkout. A very nice lady helped me though, I will never go to Self-Check or Walmart again if I can help it. I have talked to many people in my city and they are also not going back.  


how can I contact Walmart customer service 

You can contact the Walmart Customer Service team at 1-800-925-6278 (1-800-WALMART) to contact Walmart customer service or have questions about your local store or our corporate headquarters.

what time does walmart customer service desk open

Walmart customer service desks are available to the public from 8 a.m. to 10 p.m., seven days a week, including holidays. You can contact them by phone or in-store during this time frame. 

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