Shapellx Return Policy | Shapellx Shipping

Shapellx is one of the fastest-growing direct-to-consumer brands focused on providing a wide variety of women’s shapewear solutions. At Shapellx, we design product lines using high-quality fabrics, flattering fits, and sustainable practices. For over a decade, we have been in the business of manufacturing shapewear for every woman to express herself in any outfit.

Shapellx Return Policy | Shapellx Shipping

Shapellx Customer Service

 If you have any questions regarding Shapellx products, returns, transfers, size guides, drop dates, or any other issues, you may contact Shapellx customer service.

Shapellx Customer Service Number+1 888 623 1195
Customer service e-mail ID
Business inquiries Email Affiliate
Marketing &
Social sitesInstagram 
Official website
Address Office:- 401 W Divestment Drive, Orlando, FL 32804.
The Warehouse – 8333 Rochester Ave, Maxim 109, Rancho Cucamonga, California, 91730, USA. 
Corporate Office Address: Shapellx 8333 Rochester Avenue, Suite 109 Rancho Cucamonga, California 917303 United States.
Live chatMon-Fri 9:00am-5:00pm EST

Shapellx Customer Service Number

You can contact Shapellx customer care through the Shapellx customer care number given below

Shapellx Customer Service Number:-  +1 888 623 1195

Alternatively, you can call Shapellx at +1 888 623 1195, Mon-Fri 9:00 AM-5:00 PM EST. 

Live Chat With Shapellx

If for some reason you cannot talk to Shapellx then you can contact Shapellx through the Shapellx live chat option in the right corner of your screen by visiting the Shapellx official website. The Shapellx customer service team is available Mon-Fri 9:00 am-5:00 pm EST. 

Shapellx Customer Service Email 

Email Us:-

Please email Shapellx at or contact Shapellx using the form below and allow 1-2 business days for your response. 

For business inquiries email Shapellx at:- 

Affiliate Program:

Marketing & Press : 

Ambassador Program: 

Read:- Optimum Customer Service । Phone Number

Shapellx Return Policy

  • By the Shapellx returns policy, you may return your items in their original condition and packaging within 60 days for an exchange or an expedited refund.
  • Shapellx says that when you receive an order, you place it on the panties or undergarments. Shapellx is unable to accept worn items for hygienic reasons.
  • Products must be returned in their original condition, unworn, and unwashed, with all tags attached. 
  • Please include the original order package slip in your return package. 
  • Outbound shipping charges from the original order are non-refundable.
  • According to Shapellx, you can count down the first time you try to shop.
  • Shapellx may reject returns showing signs of look or not meeting the conditions above.
  • Shapellx cannot accept offline returns. Please email the Shapellx customer service team first. Please do not go directly to the warehouse.
  • For instructions on shipping returned products, see the email you received after placing a return request.
  • Return transfers and any reverse duties are the responsibility of the customer. 

How to request a refund from Shapellx

Email or register your return and exchange request to request a return from Shapellx!

When returning any part of your order, please email the Shapellx customer service team at and inform Shapellx of your order ID and why you wish to return it. The Shapellx customer service team will receive your request and respond with a solution within 1-2 working days.

Return Label

If you’re not completely in love with how they feel or fit, simply exchange or return them within 60 days, feel free to contact Shapellx for a return label. Email This is only available for the US! 


  • Once your order has been returned, you will be notified via email.
  • If your return is accepted, your refund will be processed and applied to the original method of payment.

Size Problem

Shapellx recommends checking the size chart to find out your size before placing an order. If you find items that don’t fit when you receive your items, please feel free to contact Shapellx. Email Shapellx at 

Bra And Underwear

Shapellx does not accept returns or exchanges of any opened bras and underwear.

Shapellx Address

To request a return, please contact the Shapellx customer service team first.

Shapellx Address: 8333 Rochester Avenue, Suite 109, Rancho Cucamonga, California, 91730, USA  

Where Is My Return

Once your return package is received back at Shapellx’s warehouse, the refund process begins. When the return is received and inspected, the team at Shapellx will inform you whether your return has been accepted or not. This process can take up to 5 business days from the date your return tracking information is delivered. Please take up to 7 business days to process a refund back to your original form of payment. 

Shapellx Shipping

Your parcels are in safe hands, but delivery times may be outside the normal standard. Someone must be at home when delivery is attempted as Shapellx is not responsible for lost items.  

Shapellx Shipping Time

Pre-Delivery: 4-7 business days / 

Standard Delivery: 6-15 business days(Shipping times do not include the standard 1-3 business day processing time it takes for orders to be shipped out.)

Shipping Methods

  • Free Shipping on orders over A$100 
  • There is a standard shipping fee of A$8.95 under A$100.
  • Shapellx uses outside delivery companies (UPS, FedEx, DHL, and USPS), and Shapellx cannot guarantee these delivery times. Please allow 1-2 business days for your order to be dispatched and 3-10 business days for the order to arrive. 
  • Discount is automatically taken at checkout. Offer applies to free standard shipping only 
  • For your protection, orders over $200 may be shipped “Signature Required”.


  • In-stock items received from Shapellx ship in 1-4 business days (excluding holidays or weekends).
  • Presale items received from Shapellx ship within 10-15 days.
  • Packages usually arrive approximately 7-15 business days after being shipped. Additionally, orders to Puerto Rico, Alaska, Hawaii, and Guam may take much longer than reported.
  • Dates and numbers given on Saturday or Sunday will be slotted on the next day.

You can track your order with the tracking information provided in your shipment notification e-mail or by beginning in your description on Shapellx. 

Read:- T Mobile Customer Service: Connecting You to the Help You Need

Discount Code For Shapellx 

$20 off Shapellx Coupon

Code  – SX20

Flat 15% Off On Orders

Code  – candace88 

20% off sitewide 

Code  – candace88    

Extra 10% Off With Shapellx Email Sign Up 

No code is required! 

store visit 

Free shipping on-site for orders over $80

No code is required! 

store visit

Where Does Shapellx Ship From 

In-stock products from Shapellx are shipped from the USA. Shapellx’s chart is located in the US ca. 

Shapellx also ships to several countries, so Shapellx has partnered with top retailers and distributors around the world to ensure that you’re only receiving the highest quality products. 

Read More – Shapellx Customer Service Number

How long does it take for Shapellx Excel to ship?

Shop Excel shipping times do not include the short 1-3 business days it takes to ship out orders.  Please allow 1-2 business days for your order to be massaged.  And please wait 3-10 business days for the order’s arrival. (Do not update orders placed after 1:00 PM on a Saturday until the following Monday) 

Shapellx Neosweat Reviews 

*has the ability

I have just received my waist trimmer and it is a very good quality product but watches the size. I’m about 5’9 about 300 pounds and I wear size 18 to 20 pants.  I ordered a 4X and it is way too small.  I wear a 2X when I put on shirts and stuff so I thought it was going to be too big and it would be hard to zip up.  I hope it gets easier with time.  It’s great quality material and I’m glad I ordered

If you want to get out of your comfort zone!!

If you want the cleaning of the house to sweat more than usual, then buy it. Buy this if you want to feel tricked and forced to have a seat in line. If you ask your neighbors, friends, or family members “What in the world are you wearing?” Then buy this. The overall suggestion is to have your hair up and wear tight spandex-type clothes on the bottom.

so far so good!

Just got it yesterday and tried it for the first time today. I think this is my first time using this and I am yet to see results but I wanted to post an early review. I plan to update this review in a month, hence the 4 stars. If I see the results of this I will change how many stars this should get! I took waist and tummy measurements and will take them in a month to see if I’ve lost any inches. I did not use the cream it came with as my skin is somewhat sensitive and I was afraid I would have an allergic reaction.

* If you put in the work, it will work!

I don’t usually go for exercise. Gimmick?? Like this but I must say, this is not a gimmick. it works. You have to put in the work though, it doesn’t magically work on its own. I’ve been using this with my HIIT/cardio workouts for about a month now and the amount of sweat I get while I’m doing it is incredible. It helped me trim my tummy/waist which has been one of my most difficult-to-target areas.

 I have been working 5-6 days a week for 8 years and wish I could get it sooner. It is very comfortable and easy to move in. My skin has not been irritated by it, I wear it under my workout clothes. The gel sample that came with it was good.

*Plus Size Friendly! I’m in love!!

Ok…let me be real for those who need it as I needed it. No, I am not paid for or receive anything special for posting a review. I am a plus-size mother of 5 years old. I weigh just over 450 lbs, so it’s hard to find a sauna suit or shapewear that doesn’t roll down, move, or suffocate me when I wear it. I ordered a 6xl and was worried it wouldn’t fit but have to say I love my Shapellx sauna shaper!! It is very strong, safe, and works with a **** sweat. I walk, work out, and do household chores wearing it. It doesn’t budge once applied! No rolling, no pinching, I can breathe with this on!!!

Ladies… just get over it.

I never really write reviews, but this thing warrants it. After having three kids in a relatively short period, I’ve become self-conscious about having a loose belly, back fat, and just feeling chunky in general. I bought a backless dress for my trip to the beach and I’m bound and determined to wear it with confidence, but it requires a change in my lifestyle. I don’t sweat that much and a friend recommended looking into sweatbands and waist slimming. I had it yesterday and took it with me to the gym today.

1. Very small size. I’m usually a large and the medium fits well.2.Let me be clear that I use balm too, but after I’ve finished my workout, I go with my sister to the car and take it off before I drive off. Funnily enough, some geeky friend in a jeep parked next to us noticed and said I thought you dropped the water bottle. Nah bro, it’s just a pound of water weight blowing off the magic sweat band.3. It fits comfortably and you can be completely flexible. 4. I haven’t been paid to write this. I’m just one part of a woman trying to lose 35 pounds.

*Does it work?

I’ve only been using it for a couple of weeks now. It’s a little tricky starting out zipping up from the bottom, but once you’ve zipped up a few inches the rest is easy. I wear it for 8-12 hours during work. Bending is a little tricky but bending at your waist is a good reminder that this thing helps with posture a lot. When I take it off for the first time after being on it all day, parts of my lower abdomen have disappeared!! Of course, it doesn’t stay like this permanently. So it works!!!! It takes persistence and proper wear time, it is not an instant fix but a slow-changing fix and I love it!!

*Very good!

Received my order last night, which I ordered less than 7 days ago.  It came quickly. Baba this is the best material ever, you hear me?  A few things I love about this product: 1. The arm trimmers are the soft part of the whole thing velcro so all the pain of trying to fit it goes away.  The waist trimmer goes over my pubis and that part is just below my boobs

3.  I never thought I could get anything to fit into the Thunder Thigh.  The thigh trimmers fit like a glove without cutting off my circulation and it’s adjustable 4″.  Once you put it on, you’re either ready to walk the streets with it so everyone can see it or it makes you want to work either way, I love it 


I didn’t want to embarrass myself like this but I wanted to help you with sizing. As you can see I decided to put it directly on my skin. I have the 3x and am glad that I didn’t get the 4x or 5x like I started to. I’m on my cycle so I’m a little fluffier than I would be normally. I’m 285 lbs in this pic. I’m more bottom-heavy than the top but the 3x fits me perfectly.

There is no slipping and it is secure with the hook, zipper, and two straps. The material is thick, durable, and comfortable to wear. If the straps on the thighs were flatter, I could get away with wearing it under a regular outfit but that is not the case so I’ll be wearing it around the house only. I’m very happy I purchased it. I also purchased the arm straps (not pictured) and so far they seem okay. No slipping. It is kind of hard to pull the straps tight but I make it work. 

Shapellx Reviews

Given below are the reviews given by the customers of Shapellx –

*  proper was proper

The price was reasonable.  The physical feel of the products is good.  Loved the hook closure for easy access to the toilet.  I was struggling with the size.  I think there will be a video (which shall be animated) of the products being connected correctly.  I love to see products that have Velcro or hook closures around the belly area for a more precise fit.  Overall, if you can find the right size, I believe it’s worth the buy. 

*  Best Service!!!

The way they interact with their customers is amazing!  I can’t count how many times I get emails about my purchases and experiences.  It’s been great!!! 

*  plus size dress

It’s an amazingly Shapellx outfit, foam to hang on but I was struggling to fit into it.  Unfortunately, I can order a size too small.  I ordered XL/2XL instead of 3XL/4XL.  Was the place of my last purchase and maybe if I had bought this order in the proper size I would have got better reviews if not excellent 


have piloted 3 working trainers and just delivered my 4th!!  I’m going to go down a size because the 3-in-1 is indicated so my go-and-go are the go-to targets.  Their customer service is amazing and returns/exchanges are easy and quick, and you get your value just as fast.  I recommend them to everyone because I have used 4 clippings and they are my ultimate favorite.  Now 6X Bigger!!! 

Great Customer Service

ordered the Contour Built-in Shaper Dress but received the Large Sleeve Floor-Length Dress. I contacted the customer and instead of exchanging they offered long-lasting wear and re-ordering as originally ordered. EXCELLENT CUSTOMER SERVICE!!!! 

Read: – Discover Customer Service – Phone Number, Address


Shapellx Owns Axel 

The name of the owner of Shapellx is Ted Maka.

Where is Shapellx located?

Shapellx Office Address: – 401 W Divestment Drive, Orlando, FL 32804.
The address of Shapellx Square – is 8333 Rochester Ave, max 109, Rancho Cucamonga, California, 91730, USA. 
Shapellx Corporate Office Address: Shapellx 8333 Rochester Ave., Pt. 109 Rancho Cucamonga, California 917303 United States

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