Proactiv Phone Number । Customer Service Number

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Proactive is the #1 acne brand in America, breaking the cycle of acne and selling multi-step skincare regimens to help give Google the most perfect-looking skin. With over two decades of skincare innovation, they have over 20 million customers worldwide. 

Proactive is an American brand of skin care products, founded by two American dermatologists, Katie Roden and Cathy A. Developed by Fields. Proactive was launched in 1995 by Guthy-Renker, a California-based direct marketing company. The range includes moisturisers, body washes and treatment products, but Proactiv is best known for its three-step anti-acne kit which includes cleanser, toner and lotion. 

Product TypeSkin Care
OwnerGuthi-Ranker Gelderma
Previous OwnerKatie Rodan
CountryUnited States
MarketAustralia, Europe, North America, Scandinavia
AmbassadorJustin BieberShoun Combsville LoveJessica Simpson
Headquarters1560 Stateline Rd E, Southaven, Mississippi, 38671, United States
Additional OfficesKansas City (Corporate Headquarters) 5625 Foxridge DriveMission, Kansas 66202
Revenue$37.6 million
IndustryCosmetics, beauty supplies and personal care products.
Customer ServicePhone Number 1-800-309-4796
Social SitesFacebook

Proactiv Overview

Product Type :– Skin Care

Owner:- Guthi-Ranker Gelderma 

Previous Owner::- Katie Rodan

Country:- United States

Market:- Australia, Europe, North America, Scandinavia

Ambassador:- Justin BieberShoun Combsville LoveJessica Simpson 

Headquarters:- 1560 Stateline Rd E, Southaven, Mississippi, 38671, United States

Additional Offices:- Kansas City (Corporate Headquarters) 5625 Foxridge DriveMission, Kansas 66202


Revenue: -$37.6 million

Industry:- Cosmetics, beauty supplies and personal care products. 

Proactiv Customer Service

If you have any additional questions or concerns, we would love to hear from you. You can interact with us on Instagram and Facebook; You can email us at; You can reach us via online chat, every day between 8am and 10pm Eastern Time; Or you can call our Customer Service Line at 1-800-309-4796

Proactiv Phone Number

Call Us:- 1-800-309-4796

By calling this Proactiv phone number, you can ask for a solution to any related problem related to Proactiv.

Proactiv’s call centers are open 7 days a week from 9:00 a.m. to 8:00 p.m. Eastern Time. If you would like to adjust your subscription or make any changes to your shipments outside of these hours, you may log into your Proactiv account at  

Proactiv’s Best Toll-Free/800 Customer Proactiv Phone Number

This is Proactiv’s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Proactiv agent. This phone number is Proactiv’s Best Phone Number because 4,638 customers like you used this contact information over the last 18 months and gave us feedback.

Common problems addressed by the customer care unit that answers calls to 1-800-309-4796 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Proactiv first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Proactiv has 2 phone numbers. It’s not always clear what is the best way to talk to Proactiv representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource. 

Read :- Ttec Phone Number । Address

Proactiv Social Sites

Proactiv Money back guarantee 

We promise to give you a wonderful opportunity to enjoy smoother, clearer, healthier looking skin for a lifetime. If you are not completely happy with any of our products for any reason, return the container (even if empty) within 60 days of receipt for a refund of your purchase price (minus S&H). 

Proactive money back policy 

  • try for 160 days
  • If you’re not happy, return feedback… even if the containers are empty
  • You will receive a refund of the purchase price (minus S&H)

Proactive Returns 

To return your products, place the merchandise in a box with your original invoice and send it to us. If you do not have your original invoice, please be sure to include your name and shipping address as you believe it appears on the invoice. Allow 1 to 2 billing cycles from the day you return your package for your account to be credited. All returns and exchanges  can be mailed to 1560 Stateline Rd E Southaven, MS 38671. 

Proactive Return Policy

Return Policy You may return items according to the instructions on the return policy that accompanied your product shipment. If you are unsure of your right to return a product and need assistance, you may call customer service toll-free in Canada at 888-499-8951 or 888-288-1255, or log into your Proactive account Sign in and chat with us online between 8am – 10pm EST. The Company will refund your payment when your product is returned or canceled in a timely manner, and if purchased using a third party credit, such as Visa or MasterCard, within 7 days of receipt of the returned product within business days. 

Proactiv shipping 

You can always access your billing and shipping information by logging into your Proactive account. 

Approximately 3-4 weeks after sending your introductory kit, Proactive will automatically send you a new 90-day supply. After that, Proactive will send you a new 90-day supply approximately every 12 weeks after that.

Instead of one big bill for your 90-day supply, Proactive splits it into three smaller payments, charged to the credit card provided at the time of purchase, approximately every four weeks. You can also make one payment for your 90-day supply if that’s more convenient for you.

Through your Proactive online account, you can adjust how often you receive new kits. You can make your payment arrangements and cancel or customize future shipments at any time by logging in and chatting with Proactive online or by calling customer service at 1-800-309-4796.

Proactiv Track Order 

To review all of your orders and track delivery dates, log in to your online Proactive account and go to Order History. 

Enter Active Order number to track and trace your Active Plus Courier, Package, Parcel, Shipping Status and Get estimated date information instantly. 

Enter Proactive Order Tracking number to track and trace your Proactive Plus Courier, Package, Parcel, Shipping Status and Get estimated delivery date information instantly. 

Active Customer Support Section:-

Phone Number: 1-800-309-4796

Contact email: no data

Mailing or Letter Support Address: PO Box 2021 Harlan, IA 51593

Proactiv Review 

Proactive has a consumer rating of 1.62 stars from quite a few reviews indicating that most customers are not satisfied with their purchase. Proactive ranks 50th among acne sites. 

Proactiv Customer Reviews

* Buy it elsewhere. Shocking Delivery Service!#

The products are nice but actually receiving them is another story! 3 weeks waiting sending 10 e-mails thinking where my delivery was not received no e-mails returned they just gave me a refund. Not worth the time or trouble.

* Lots of customers for 14 years and they won’t correct their mistake

After 14 years of being a loyal customer, Proactive refused to fix a mistake on their part for the last two orders. This is after the website was completely down for weeks. Bad business so I canceled my account. I’m so disappointed!

* Proactive Is Not A Scam–It’s Actually..

Proactive is not a scam, it really works for some people. But they hook you up with monthly shipments. i would avoid it 

* Dark Spot Remover?

“Dark Spot Remover” is completely useless! When I complained and canceled my account I was told I “really” needed their “clarification mask”. No compensation was given for a product guaranteed to work. Also the rotating brush given as a free gift with purchase cracks and the rotating brush just won’t stay in place after 30 days. 

* expensive

They don’t refund and they lie! So I will guarantee you that this site and product is not right for you. this does not work. Be careful if you have sensitive skin!

Proactiv FAQ

how to use proactive

Before using Proactive products, first prepare yourself for a wound-clearing treatment to elevate your skin by removing excess dirt, oil and other digs. 

A large coin-sized amount rubs onto damp skin.
Gently hallucinate in circular motions for 1-2 minutes.
Rinse thoroughly with warm water and pat dry 

In the second step, stop acne at its source with this formula designed to deliver anti-blemish medicine directly to the pore. 

At least 2 pumps onto clean, dry skin
Sweep gently over entire face—do not wash.
Allow to be completely absorbed before moving on to Step 3. 

In the third step it won’t cover medicated spots – but will help soothe redness, highlight tone and reduce the appearance of scar marks.

Dab at least a large coin-sized amount onto dry skin.
Sweep gently over entire face—do not wash.
Give Saxena.
If going out, SPF 15 or more sunscreen is also an alert. 

Is Proactive Bad for Your Skin?

Dr. Cheung says you should know that with most acne treatments, you may notice flare-ups early on when starting treatment, as cell turnover speeds up. But within a few days the skin should start to clear up. If it gets worse, the products can irritate the skin too much,”. At least 50% of people have some sort of withdrawal reaction. These are mainly dryness, skin infections and infections and nasopharyngitis. Some people in the compound have also experienced site burns, influenza, sinusitis and presenteritis.

How To Delete Proactive Account

If you wish to cancel the active account, you may call the active customer support number at 1-800-309-4796 and request the cancellation of your active account. Once you are connected to an active customer service representative, state your desire and reason for canceling your continuous transmission.First, go to the Contact Us page of Active and put down your account information. You then select the option ‘Account Questions’ under ‘Comments/Questions Concerns’. And then, under the ‘Message’ banner, type “I want to cancel my subscription”.

How to cancel a proactive order

Before ordering from Proactive online or over the telephone, please review these notices and your use of the sales documents. This Agreement governs your access to and use of the Website, any orders placed through your Website or telephone, and, as applicable, your use or attempted use of Proactive’s products and services.Your use of the Website shall be deemed your agreement to be bound by this Agreement. If you do not agree to this Agreement, please do not access the Website, do not order, and do not use the Company’s products.

Where Can You Buy proactiv Products

If you want to buy proactiv products for your skin, you can order proactiv products from any country on the proactiv products website In addition, you can also order Proactive products from Proactive’s Facebook account and Facebook account. And you can make your skin beautiful by using products on your skin.

how to track my proactiv number

To review all of your orders and track the dates of complaints, log in to your active online account and go to Order History. Enter proactiv Number and Get Password details online to track and trace your Active Plus Courier, Package, Parcel, Shipping Status and Get estimated delivery date information instantly. Enter proactiv Order number to track and trace your proactiv Plus Courier, Package, Parcel, Shipping Status and Get estimated delivery date information instantly.

can you buy proactiv at walmart

Those who are unabashedly curious about Proactive’s products can now shop Proactive products from the inside! Yes, there is a special outpost to activate alone, which makes it even easier to achieve. According to Women’s Wear Daily, the collaborative brand will also be out through X Outside. This is the first time that a Proactive will be available on a National Beauty.

How to cancel subscription on Proactiv

If you wish to cancel your participation in the Active Membership subscription, you may do so by calling a customer service representative at 888-499-8951, the telephone number listed under Active Customer Service’s website, in the United States. You may unsubscribe to Active by calling toll free 888-499-8951 or 888-288-1255 in Canada, or by signing in to your Active accounts and chatting with Active online between 8am-10pm EST Can give To do this follow the steps given below:- 1. Call Customer Service at 800-309-4796. 2. Ask to speak with a representative.3. Provide them your customer details.4. Request the cancellation of your active subscription.

how to return Proactive

To return your products, please place the merchandise in its original condition in a box and notify us. If you do not have your original details, please be sure to include your name and shipping address. All returns and changes can be mailed to 1560 Stateline Rd E Southaven, MS 38671. When your product is returned or canceled over time, and if purchased using a third party credit, such as Visa or Mastercard, within 7 days of receipt of the product within professional days returned to the Company Goes will refund your payment.

How to cancel proactiv without calling

While you may cancel your participation in Proactiv’s membership by calling a customer service representative at telephone number 888-499-8951, you may unsubscribe from an active membership, but if you wish to cancel your participation in Proactiv’s membership without calling You can unsubscribe from Active by chatting with Active online between 8am-10pm EST.

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